1.
HOW DO I PAY?
All of our methods are secure and SSL encrypted. Payment is made by processing through the checkout and completing payment with the one of the following methods:
1. Debit/Credit Cards using our secure online payment vendor Stripe.
2. Paypal to verified addresses only.
2.
HOW LONG WILL MY ORDER TAKE?
Standard orders will be delivered within 7 working days. We pride & built our business with 100% customer satisfaction at its core. Our team will be working hard to ensure as many gifts as possible are produced within 5 working days where possible. However with the nature of gifts we understand dates are so special so we advise contacting the team to ensure we can complete in time if they are more urgent.
3.
WHAT HAPPENS IF MY ITEM IS OUT OF STOCK?
One of our team will contact you immediately to notify you of a stock shortage. We will do our best to fulfil the order with a alternative which will be suggested for you. If this isn't suitable of course a refund would be processed for you.
4.
IS MY ORDER CUSTOMISED?
Any product that has either a print or embroidery on is classed as customised and would not be able to be returned or refunded. Names / Initials / Dates added by you would be deemed as customised. If you are unsure please check with the team.
5.
CAN I COLLECT MY ORDER?
As a family run business we arrange all orders to be shipped, via the most cost-effective secure methods. This ensures we are able to offer a consistent, effective delivery service nationwide.
6.
COULDNT FIND A GIFT I WANTED BUT I HAVE AN IDEA?
The nature of customised items there are always other ideas. If you have something in mind you might want us to consider sourcing. Drop us an email and one of the team will be in touch, we are always looking to expand your ideas into reality. Email us on hello@yugifts.co.uk. We will also provide you a gift for FREE if its one we go on to stock.